I did not receive any warranty card for my item?
• Our products do not come with any warranty card. Please be informed that we will use your order number as a verification for your product warranty and the warranty is effective from the date of delivery.
What does the warranty covers?
• Our warranty covers manufacturer defects against mechanism (excluding wear and tear).
• Electric Standing Desk: Defects in the functionality of the electronic parts such as the motor, lifting mechanism (circuit board), LED screen & the adjustment buttons only.
• Standing Desk and Ergonomic Accessories: Defects in the functionality of mechanical parts and gas spring only (if any).
• Office Chairs: Defects in the functionality of mechanical parts and hydraulic gas lift only (excluding wear and tear as well as mesh and castor wheels)
• Kids Ergonomic Study Tables and Chairs: Defects in the functionality of mechanical parts and hydraulic gas lift only.
• Note: Any repair or replacement under the warranty is limited to the defective part only.
What is not covered under the warranty?
• The warranty does not cover any problems resulting from wear and tear, scratches or broken parts (such as to office chair mesh or castor wheels), user misuse, improper set-up or unauthorized modification.
• Warranty will end immediately if the product becomes defective as a consequence of misuse or lack of proper care and maintenance.
• If the problem is caused by loose screw or if there is plastic label/wrappers (problems that can be solved easily by the customers), customers can rectify the issue themselves without our technician to be onsite.
• Failure to operate the item even though guide has been provided by our customer service agents, should you require our technician to be on-site and there is no defect to the item, there will be labour and transport fee of $45 charged.
I have just received my item and it is faulty/damaged. What should I do?
• Majority of our products are delivered to our customers in pristine condition.
• Should you received an item that is faulty or damaged, TakeAseat must be notified within 3 days upon delivery of such defect via an photo or video of the relevant defect sent electronically via WhatsApp to 9639-6130 or email to support@takeaseat.sg with the order number.
• In such cases, we will try to replace the faulty part of the item, or the entire item, whichever is deemed suitable by us.
• However, if the problem is caused by loose screw or if there is plastic label/wrappers (problems that can be solved easily by the customers), customers can rectify the issue themselves without our technician to be onsite. Should you require our technician to be on-site for these matters, there will be labour and transport fee of $45 charged.
I have been using the item for quite sometime and it is defective now. The product warranty is still valid. What should I do?
• TakeAseat must be notified of such defect via an photo or video of the relevant defect sent electronically via WhatsApp to 9639-6130 or email to support@takeaseat.sg with the order number.
• We will fix or replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.
• However, if the problem is caused by loose screw or if there is plastic label/wrappers (problems that can be solved easily by the customers), customers can rectify the issue themselves without our technician to be onsite. Should you require our technician to be on-site for these matters, there will be labour and transport fee of $45 charged.
My item is defective and the product warranty has expired. What should I do?
• TakeAseat must be notified of such defect via an photo or video of the relevant defect sent electronically via WhatsApp to 9639-6130 or email to support@takeaseat.sg with the order number.
• Once the problem has been identified, our customer support will recommend a feasible solution to you.
• Should you want us to proceed and repair the item for you, we will try to fix or replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.
• There will be a $45.00 labour fee for our technician to be onsite. The replacement part fee will also be borned by the customer.
Note
• TakeAseat.sg reserves the right to whether a benefit under this warranty may be claimed and decide whether the parts should be repaired or replaced.
• TakeAseat.sg reserves the right to whether our technician should be sent down to rectify the item onsite depending on the severity of the problem. (Problems like shaking caused loose screw, removal of plastic label/wrapper that can be resolved by the customers without our technician to be onsite).
• The warranty will end immediately if the product becomes defective as a consequence of misuse or a lack of proper care and maintenance.
• The warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.
• Should the warranty expires, there will be a $45.00 labour fee for our technician to be onsite. A separate, parts replacement fee will also be borned by the customer should replacement of parts are required.
• Replacement parts may take up to 5 days to 2 months subject to availability.
• The warranty is effective from the date of delivery.
