Terms and Conditions

 

Delivery
Deliveries are made on weekdays, typically between 9am and 6pm. Deliveries made after 6pm on Weekdays and on Saturdays are available at an additional cost. Unfortunately, the exact timing for delivery cannot be fixed, however it will likely be before 6pm.

Confirmation
There would be a confirmation call or a SMS at least 1 day prior to the delivery date. This is to confirm your order delivery date and for us to prepare your item for delivery. Confirmation would be based on the hour basis.

Drop off point
Deliveries will be made to the reception or main entrance point of the building (unless pre-arrangement is made elsewhere). If you need more information regarding delivery, please contact our customer service department.

Faulty/Damaged Item
Most of our products are delivered in pristine condition. To ensure total satisfaction, please inspect your item thoroughly once you received your item. In the eventuality that an item is faulty or damaged, we must be notified by email or phone call within 24 hours upon delivery, and we would require a photo or video of the faulty item for us to verify and carry out with the necessary action. In such cases, we will endeavour to replace the faulty part of the item, or the entire item, whichever is deemed suitable and feasible. If the item you bought is discontinued or non-replaceable you will be offered an exchange option or a refund.

Return Policy
Items that have the '3 Days Return Policy' icon at the top-right of the main image are available for return and refund. In such cases, we must be notified by email or phone call within 3 calendar days upon delivery and the item must be in a sellable condition, in its original packaging.

A return shipping fee of SGD$20.00 to SGD$30.00, depending on the bulkiness of the item, will be borne by the customer for us to arrange the courier to pick up the item from you. The item will be collected within 2 to 5 working days upon the return request and the refund will be processed, through the method which you used to purchase the item, within 3 working days after the item has been collected.

We will bear the return fee if:
    a. The item is damaged and is reported to us within 24 hours upon delivery
    b. The wrong item is delivered
    c. The item is not as advertised

We reserve the right to deny the return and refund if:
    a. Item is in unsellable condition or damage and not reported to us within 24 hours upon delivery
    b. Item does not have the '3 Days Return Policy' icon
    c. We are not notified of the return request and item is returned to us

Please do not return an item without contacting us first as we would have to verify each case before proceeding with the return and refund.

Privacy & Security
TakeAseat.sg does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to other parties. The only details that would be recorded through browsing cookies is your address for a more effective delivery. The information is only shared if you choose the "share" option.

Data collected by this site is used to:

  • Take and fulfil customer orders.
  • Administer and enhance the site and service.
  • Only disclose information to third-parties for goods delivery purposes.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. The transactions are then processed by our clearing bank Sagepay directly through their payment gateway; we do not have access to the credit card details. TakeAseat.sg is tested quarterly to ensure that high security standards are maintained, which significantly reduces the risk that this site will be compromised and credit card or other sensitive data will be stolen or misused.

Making a Purchase - Ordering
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard. If you do not wish to pay online, please call/email us and we will be happy to help with the processing of your order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Making a Purchase – Confirmation of order
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. All items remain the property of TakeAseat.sg until paid in full.

Availability
All items are subject to availability. In the eventuality of an item becoming out of stock, we will advise you of the new delivery time and you will be offered the option of an alternative or a refund.

Correcting Your Order
You are able to correct on your order up to the point at which you click on submit or make payment on the final page of our ordering process. You can also call us and we will be happy to help process your order.

Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the products ordered.

Back Orders
In the eventuality of an item becoming out of stock, we will advise you of the new delivery time prior to placing a back order and you will also be offered the option of an alternative or a refund.

Payment, Pricing & Promotions
All promotions are subject to availability. In the eventuality of an item becoming out of stock, we will advise you of the new delivery time and you will be offered an alternative or a refund.

Viewing Orders
Once you have registered and placed your order you will then have the ability to check on the status of your order.

Updating Account Information
Once registered you can then update your account information so that any deliveries are accurate and so that we can keep you informed of any special offers available to our customers. This is an option in service and will not be abused.