Is the delivery free?
• The delivery is free – except for restricted areas or places with no direct lift access and stairs climbing is required for the delivery.
• Please refer to “Is there any delivery surcharge? – For Bulky Items” below for the delivery surcharge for restricted areas and stairs climbing.
How long does the delivery takes?
• Our delivery usually takes about 3 to 5 working days – unless stated otherwise (i.e. on preorder status, customized item)
Can I choose my preferred delivery date and timing?
• Unfortunately, we are unable to accommodate request for specific date and timing for the delivery.
What are your delivery methods?
• Our delivery are generally classified into two methods:
1. Bulky items – In-house delivery / contractor delivery
2. Small items – Courier delivery
How is your delivery process like? – For Bulky Items
• Our delivery team will give you an confirmation call or SMS at least one day prior to the proposed delivery date.
• Should you be able to make it on the proposed delivery date, kindly acknowledge the call or SMS sent to you.
• Should you be unable to make it on the proposed delivery date, please kindly let us know and our delivery team will reschedule your delivery to the next available date.
Is there any delivery surcharge? – For Bulky Items
• For places with no direct lift access and if stairs climbing are required for the delivery, a staircase delivery surcharge of $15.00 applies for the 1st flight of stair and thereafter $10.00 for the subsequent flights.
• A $15.00 delivery surcharge applies for delivery to special or restricted areas i.e. Sentosa, Jurong Island.
• A $20.00 to $30.00 delivery surcharge (depending on the item) applies for delivery made on Saturday. (Alternate Saturdays basis)
• Should you acknowledged the confirmation SMS but is not available to receive the item at the very last minute and the item is loaded into our delivery vans, a re-delivery surcharge of $30.00 applies.
I need the item urgently. Please help?
• Please drop us an email with your order number to firstname.lastname@example.org and we will try our best to deliver your item as soon as our delivery schedule permits. However, there is no guarantee.
Do you ship worldwide?
• No, we only ship locally in Singapore.