Return & upgrade policy

• Returns must fulfill ALL the return eligibility listed below and be approved by TakeAseat.sg. Please contact our customer service team by emailing us at sales@takeaseat.sg for matters relating to returns.

Return eligibility

1. All in-stock items (customized items not included) be returned within 7 days upon delivery only.

2. Items must be returned in the original packaging (including product being disassembled for self setup) and in like new condition (no stain/scratch etc).

3. To upgrade to equivalent value or higher-value product.

4. A 20% restocking fee will be charged for the product that has been delivered, on top of the difference for the new product. (I.e. Product A that is unsatisfactory is $100, Product B that will be upgraded to is $150, then the total payment required will be $70; $100 x 20% + $50 top up difference between products.)

5. Items that are not returnable includes customized items (i.e. electric desk with customized tabletop).

6a. For changing to a lower value product,  a 20% restocking fee will be charged for the product that has been delivered. (I.e. Product A that is unsatisfactory is $100, Product B that will be downgraded to is $90, then total payment required will be $10; price of product B – ($100 x 80%).

6b. In the event that the total payment stated in (6a) is a negative value, no money will be refunded.

Cancellation

• In the event where the item has not be shipped out yet, a 7% cancellation fee will be borned by the customer instead. (i.e. Total payment for item is $100.00, Refund will be $93.00)

For defective items

• Please contact us within 3 days upon delivery by emailing us at sales@takeaseat.sg if any product is defective.

• TakeAseat.sg reserves the right to send replacement parts to make the item complete.

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