• Majority of our products are delivered to our customers in pristine condition.
• Should you received an item that is faulty or damaged, TakeAseat must be notified within 3 days upon delivery of such defect via an photo or video of the relevant defect sent electronically via WhatsApp to 9639-6130 or email to sales@takeaseat.sg with the order number.
• In such cases, we will try to replace the faulty part of the item, or the entire item, whichever is deemed suitable by us.
• However, if the problem is caused by loose screw or if there is plastic label/wrappers (problems that can be solved easily by the customers), customers can rectify the issue themselves without our technician to be onsite. Should you require our technician to be on-site for these matters, there will be labour and transport fee of $45 charged.